FAQ

How can I contact customer support?
You can reach out to our team via the following mediums:
Phone: 0312-0339999
WhatsApp: 0312-0339999
Email: contact@autojin.pk
Facebook: facebook.com/autojin.pk.car.accessories
Instagram: instagram.com/autojin.pk

Can I change or cancel my order after it has been placed?
Yes, you can. Simply reach out to our customer support team within 24 hours of placing your order.

What payment methods do you accept?
We offer cash on delivery, bank transfer, and online payments.

How much does shipping cost?
Shipping costs may vary depending on the product type. however, many of our products also offer free delivery across Pakistan.

How long will it take to receive my order?
Delivery times may vary depending on the region; however, we deliver products across Pakistan within 4-5 working days.

How can I track my order?
After placing the order, you will receive an email with all the tracking information.

What is your return policy?
Visit our return policy page for details.

How do I return or exchange an item?
Reach out to our customer support team within 24 hours of receiving your order.

How long does it take to process a return?
It can take 1-3 days for the customer service team to approve a return request. After that, the actual replacement may take up to 10 working days.

Will I be charged for return shipping?
If you receive a different product or a damaged product, AutoJin will pay for the return shipping. However, for a change of mind or any other reason, the customer will need to pay for the return shipping.

Do you have a physical store?
Yes, our physical store is in Karachi. The address is:
173-L PECHS Block 2, Tariq Road, Near Little China Restaurant, Karachi, Pakistan.

How can I leave a review for a product?
You can leave a review on the product page of our website or on Google Reviews.

Can I collect my order from you?
Yes, you can collect the order from our Karachi outlet. However, you must inform customer service at your earliest convenience so that your order is not dispatched.

What if the received product is damaged or not working?
In that case, you can initiate a return with our customer service team within 24 hours of receiving your order.

Can I change the delivery address after the order has been dispatched?
Yes, it is possible to change the delivery address within the same city.

How to use a discount or promo code?
You can apply the promo code on the checkout page.

**Note:** Autojin reserves the right to modify its policies, terms, and conditions at any time.